Delete your account

Tilly, by THINK IT FUTURE S.R.L. · Updated 7 September 2026

You can delete your Tilly account yourself, from inside the app, in under a minute. Nothing is asked and nothing is kept back. You can also delete only some of your data and keep the account.

In the app

1. Open the You tab.
2. Tap Account.
3. Tap Delete account and confirm.

The app signs you out once the deletion has gone through, usually within seconds.

Without the app

If you no longer have the app or can't sign in, write to hello@tilly.day from the email address of your account. We delete it the same way and confirm by reply, within a few days.

What is deleted

• Your journal: your medication, doses and shots; meals and their photos; water; symptoms and how the days felt; weigh-ins and measurements; report notes.
• Your conversations with Tilly and anything attached to them.
• Your settings: targets, reminders, permissions you gave, usage counts.
• Your sign-in account at our sign-in provider, and your customer record at our subscription provider, right after the journal.

This happens within seconds of your confirmation. It cannot be undone.

What is kept, and for how long

• Purchase records that tax law makes us keep, for the period Romanian law requires, without your journal attached.
• Analytics events about how the app was used, which never contain your journal, for up to 12 months from when they happened.
• Support emails you sent us, for two years after the last message.

Delete some of your data, keeping the account

You don't have to delete the account to be rid of something. Each of these is gone from our servers the moment you do it:

• A meal, a photo, water: open the day in Meals, swipe the line to the left, tap remove. A photo goes with its line.
• A symptom: on Today, open the feeling row and remove it.
• A progress photo: in Trends, open the photo and remove it.
• A conversation with Tilly: in the Tilly tab, open the list of conversations, hold the one to remove, and delete it with its messages.
• Data from Apple Health: You → Connected apps, switch the stream off, and nothing more is copied. To remove what was already copied, write to us.

For weigh-ins, measurements, report notes, anything copied from Apple Health, or a copy of everything we hold, write to hello@tilly.day from the email address of your account, saying what to remove. We do it within a few days and confirm by reply. Analytics events, support emails and purchase records are kept for the periods listed above; everything else you name is deleted.

Your subscription

Deleting your account does not cancel a Premium subscription: subscriptions are managed by Apple or Google, not by us. Cancel it in your Apple ID or Google Play settings, before or after deleting the account, so you are not charged again.

More detail is in the privacy page.